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Frequently Asked Questions
For additional inquiries, please contact our Customer Service team.
General Information
Payment Options
Payment options will be shown at checkout based on your country and currency.
We work with secure global payment providers to ensure a smooth and safe experience.
The Pilates Cult
We are Swedish based company.
Organization number : 19910731-6862
Where do you ship to?
We currently ship worldwide!
Shipping times and rates may vary depending on your location.
Shipping & Delivery
What delivery methods are available?
Available shipping options will be shown at checkout based on your location.
We offer both domestic and international delivery.
Order Confirmation & Processing time
We process and ship all orders within 3 business days.
You will receive a confirmation email once your order is placed.
Haven't received your order ?
If your order has been shipped but not received by the estimated delivery date, please contact us at info@thepilatescult.com, and we will investigate with the carrier.
In some cases, delays may occur with the carrier.
Returns & Exchanges
Can I return my Items?
We accept returns of eligible items within 14 days of receiving your order.
Items must be unworn, unwashed, and in original condition, with all original packaging and tags attached.
Which items are non-returnable?
Due to hygiene reasons, we do not accept returns or exchanges on: Socks and Headbands
Please double-check your order before purchasing these items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping method for your protection.
How do I get my refund?
Once we receive and inspect your returned item, we will issue your refund to your original payment method within 7 business days.
Please note that shipping costs are non-refundable.
Can I exchange an item for another size or color?
We currently do not offer direct exchanges.
If you need a different size or color, please return your original item for a refund and place a new order.
How do I start a return?
Please email us at info@thepilatescult.com with your order number and the item(s) you wish to return.
We’ll provide you with the next steps!
Order
Damaged Orders
If your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date.
Received the wrong order?
If you have received the incorrect item, please contact us as soon as possible through our Contact Us page.
Please include the following information:
- Your order number
- The item you did not receive
- The incorrect item you received
- A clear photograph of the incorrect item
Once you have provided this information, our Customer support will be more than happy to resolve the issue for you.
Product & Stock
Clothing Care
To ensure the longevity of your garments, we recommend following the care instructions provided on each product’s label. Here are some general tips to help you maintain the quality of your clothing:
- Wash Cold: Use cold water to preserve fabric integrity and reduce energy consumption.
- Gentle Cycle: Opt for a gentle cycle to prevent wear and tear.
- Air Dry: Whenever possible, air dry your garments to avoid shrinkage and extend their lifespan.
- Avoid Harsh Detergents: Use mild, eco-friendly detergents to protect the fabric and the environment.
- Ironing: If ironing is necessary, use a low setting and avoid direct heat on prints or delicate fabrics.
By following these care guidelines, you’ll keep your clothes looking great and help reduce your environmental footprint. If you have any specific questions about caring for a particular item, please contact our Customer Care team.
When do items restock?
When do items restock?
Restock times can vary depending on the product. For updates on restocks, we recommend signing up for our newsletter and following us on social media. You’ll be the first to know when your favorite items are back in stock.
If you have a specific item in mind, feel free to contact our Customer Care team for more details.