Thank you for shopping with The Pilates Cult!
We’re committed to providing you with high-quality products and a seamless shopping experience. Please review our Shipping & Returns Policy below:

Shipping Policy

Order Processing

• Processing Time: Orders are typically processed and shipped within 2–3 business days after payment is confirmed.
• Order Confirmation: A confirmation email will be sent once your order is successfully placed.

Shipping

• Shipping Method: We ship internationally from Europe using trusted courier services. Available shipping options will be shown at checkout based on your location.
• Estimated Delivery Time: 5–10 business days, depending on the destination.
• Customs & Duties: International customers are responsible for any customs fees, import taxes, or duties charged by their local authorities.

Shipping Issues

• Lost or Damaged Packages: If your order arrives damaged or is lost in transit, please contact us at info@thepilatescult.com within 48 hours of delivery so we can assist you.

Return Policy

We want you to love your purchase—but if something’s not right, here’s how we handle returns:

Return Eligibility:
Due to hygiene reasons, we do not accept returns or exchanges on the following items:

• Grip socks
• Headbands

Return Process:
For all eligible items, please email info@thepilatescult.com to initiate a return.

• Returns must be initiated within 14 days of receiving your order.
• Customers are responsible for the return shipping costs.
• A processing fee of 30 SEK will be deducted from your refund.

International Orders:

• Please note that we do not issue refunds or accept returns for international orders that are refused upon delivery or not accepted by the customer.

Need Help?

If you have any questions or concerns, don’t hesitate to contact us:
📧 info@thepilatescult.com

Thank you for being part of The Pilates Cult—we hope you love your order!